We developed our Proven Process™ by supporting law firms like yours – those using Apple – for over a decade to continually and strategically increase your efficiency and reduce your risk.
Click on each bubble below to learn more about each step.
We want to save you the corporate-speak, techno-babble of the definition of Managed Services and give it to you in plain English.
Our core service, TotalCare, allows your firm to outsource your technology strategy, management and support needs at a flat-fee. In the overwhelming majority of cases, the person responsible for technology in your law firm is grossly underqualified. This may be the founding partner (common in law firms using Apple computers), an Office Manager, or even an in-house tech person. This is because the wide array of technology needs for a law firm makes it difficult to develop the skills necessary to secure and leverage their technology.
With our TotalCare services your firm can outsource all your technology strategies and management and support needs to us for a flat monthly fee.
A quick note on most ‘flat-fee’ pricing: There’s a problem in the Managed Service Provider world of technology around pricing. Many providers out there claim to be ‘all-you-can-eat’ and to have flat-fee - but exclude project work, new computer setups, office moves, after hours support, etc. All this is billed hourly, so you never truly know what your IT expenses will be.
Our flat fee differs in that we do not bill for labor, period. It includes project labor. It includes after-hours and weekend support. It also includes implementing our Proven Process and working through our technology strategy, vision and consulting.
The Basics: Tech Support, Device Management and Monitoring, and Security.
While not very complicated, even getting the basics delivered to everyone in your firm at a high level, is harder to find than it should be. Face it, tech support overall, sucks. Most people dread calling into “I.T.” - they put it off until they have no other option. They often tense up before dialing wondering “How bad will it be this time?” This is the sad reality that most people face when they think of technology. This, besides the rampant and never-ending issues people experience with Windows, is one of the core reasons law firms are switching to Macs. Macs work reliably, meaning fewer technical issues. That being said, we like to think we provide support to people, not just computers. Regardless of the technology, issues will arise.
We have specialized in supporting law firms throughout the United States using Apple technology for over a decade, and our awareness of the (sad) state of tech support I described is at the core of our customer service-centered experience. In short - we not only know how to support Apple computers and the issues attorneys and their support staff experience inside and out - but we are also friendly and enjoyable to work within the process.
Device Management and Monitoring
For managing and monitoring your computers and network, we have one of the best Systems Administrators in the nation, Tobias Morrison. The tools he has developed for our clients take a lot of the daily headaches out of your technology. Automated software and security updates, muting most software update reminders, automating printer setups, adding and removing applications and a lot more. Included with this is an extensive list of monitoring services, which keep an eye on your computers - things such as storage space on computers, failing hard drives, failing memory issues, backup issues and (again) a lot more. This part of the service helps free up time wasted manually running updates, ignoring updates - then running into security issues or bugs as a result, and alerting us in advance when there is a problem with a computer so we can address it proactively as opposed to an attorney’s computer randomly not turning on when she shows up in court.
We also set up and include Mobile Device Management (MDM) program and leverage the new Apple’s Business Manager (a combination of DEP - Apple’s previous Device Enrollment Program and VPP) to make it easier than ever to manage the influx of Mac, iPad, iPhone, and Apple TV devices. These services automate device enrollment and configuration so employees can get to work as soon as they power on their device. Set restrictions and leverage built-in Apple device security to keep content and apps from being used in unmanaged destinations. Delegate admin privileges and manage content across locations. If that sounds confusing, don’t worry about it, that is the purpose of our service - to help your law firm leverage the technology available to you.
So, we’ve got The Basics covered extremely well.
The Strategy: For over a decade we have acquired expertise by helping law firms manage their Apple technology. According to financial information company Sageworks, legal services is the second most profitable industry. That is a blessing and a curse. Most small to medium firms lack a technology strategy, and as a result, attorneys and support staff suffer. Without knowing the benefits of a long-term technology strategy your staff will just keep doing what they’ve always done and they won’t realize there’s a better way.
However, we feel there is a tremendous amount of dormant potential in most firms. Hundreds, if not thousands of uncaptured billable hours can be reclaimed. Through years of research, we have developed our Proven Process™, which is a proven, repeatable process that takes a law firm from whatever state of technology they are currently in, to an improved state. In the process of working through these steps, your attorneys and support staff will experience reduced frustration, increased happiness with their technology (everyone wants that) and discover and implement better software solutions they never knew they were missing. Implementing our Proven Process will result in your law firm increasing profits, reducing risk from security threats, and boosting the overall efficiency of everyone on the team.
Through the process, one person on your team will be assigned as our main Point of Contact (POC) and will work with our Virtual Chief Information Officer to implement a long-term strategy for technology by working through our Proven Process.