We Are Experts In Supporting The IT Needs Of Mac-based Law Firms Nationwide
Here are the reasons you can depend on GlobalMac IT to keep you up and running:
- We are ALL Mac - We are all passionate about Macs and it is our primary and only focus. We feel proper Mac support cannot be provided by those who dabbles in Macs, providing it as a “sure, we can do that, too” service, in addition to Windows support. Supporting Macs is not a side-gig for us.
- We are ALL Law - We are the only Apple Consulting firm in the world that devotes 100% of its resources to supporting Mac-based law firms. This gives us an understanding of the inner workings and needs of Mac-based law firms that no other ‘generalist’ Apple Consultants can ever hope to develop. No other IT company in the world can provide as much value as we do to our clients.
- Your Call is Very Important to Us - At GlobalMac IT we love helping our customers. That is why we strive to respond to your support requests within 60 minutes!
- Reputable - GlobalMac IT has been around since 2007, a respected leader in the community and the industry. Our proudest accomplishment is the large number of long term clients who year after year put their trust in us.
- Remote Support - Using Industry standard support tools, we are able to proactively repair the majority of IT related cases remotely. We have an extensive global network of consultants that we locate and provide for our clients when an onsite technician is needed to address more complicated issues to get your practice up and running as fast as possible.
- Business savvy - We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.
- One Stop Shop – We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.
- Proactive – Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
- We Don’t Bill for Labor - You read that right, our unique model includes the time for projects, training and support. This allows us to implement the needed projects and solutions for your firm based on their biggest impact to your firm. This addresses the common issue firms often run into where projects that would have a direct impact their bottom line are delayed due to the prohibitive cost of labor.
- No geek speak – You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
- 100% Satisfaction Guarantee – We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.
- We Won’t Hold You Hostage - Many IT companies do NOT provide their clients with simple and easy-to-understand documentation that outlines key network resources, passwords, licenses, etc. By keeping that to themselves, IT companies hold their clients “hostage” to scare them away from hiring someone else. This is both unethical and unprofessional. As our client, we’ll provide you with full, written documentation of your network along with all the resources, software licenses, passwords, hardware, etc., in simple terms so YOU can understand it. We keep our clients by delivering exceptional service — not by keeping them in the dark
- Peace Of Mind - Because we monitor all of our clients’ networks 24/7/365, you never have to worry that a virus has spread, a hacker has broken in or a backup has failed to perform. We watch over your entire network, taking the management and hassle of maintaining it off your hands. This frees you to focus on your clients and running your practice, not on your IT systems, security and backups.