Ben Stevens The Mac Lawyer
I have to let my fellow family law attorneys know of a huge mistake I made for the first two decades of my legal career – handling most of my firm’s IT needs myself.
For instance, when one of our computers had a problem (and when we used PCs there were many), I thought the best course of action was to try to solve it myself instead of having a professional do so – as it would “save money.”
All of that changed late last year when we (finally) realized that the best course of action was to outsource certain functions in order to allow us to spend more time doing what we do best – handle family law cases. We started using GlobalMac IT for our computer and network needs, and we are beyond pleased with the results. They understand how to setup computer networks for law firms, and I don’t have to worry about issues arising, if they do, I know the team at GlobalMac IT will be there to save the day.
The Stevens Firm, P.A.
Barry Rose Managing Partner
The increased efficiencies that GlobalMac iT has implemented for our team have made a dramatic improvement in how our firm operates.
The implementation of Dropbox for Business has been a huge benefit for our firm and our clients, specifically given the bandwidth limitations we have on the island. The work directory system you devised and implemented for us is well organized and much more intuitive to use than our previously setup. The ability to access our files remotely is fantastic and of course the constant back up and syncing that GlobalMac IT conducts and monitors provides us peace of mind. Lastly, the ability to share documents with our clients and other parties has been a great tool for us and one feature that we are utilizing more and more each day.
We are currently working on a very large and complicated case involving attorneys in Seattle, New York and Madrid in which we have had to share a large number of documents, some of which are quite large. The ability to set up a secured shared Dropbox which automatically syncs to our work directories has let us get these documents to the attorneys quickly and in a very organized manner. Not only is it efficient but it puts our little island firm in a very good light with the large multi-national law firms we are dealing with and our clients who are scattered across the U.S. It is hard to imagine how we would have taken care of all the different aspects of this case, the re-organization you did to our Work Directories and the implementation of Dropbox for Business. The increased efficiencies that GlobalMac iT has implemented for our team have made a dramatic improvement in how our firm operates.
Rose Joneson Vargas
Pago Pago, American Samoa
Mary Martinez Law Office Administrator
They know how to take care of our every need. My staff loves working with GlobalMac IT.
I have worked with all of your guys at some point but on a daily basis I speak to Thomas and Jeff and they are great guys. Not only are they friendly and always in a good mood, they know how to take care of our every need. My staff has nothing but good things to say about them. Congratulations on having such a great team.
Colvin, Chaney, Saenz & Rodriguez, L.L.P
Brownsville & Edinburg, TX
Chris Vacanti Partner
Their ability to do remote support has exceeded all of my expectations.
Vacanti Shattuck Attorneys
Sandra Daws Paralegal
We never have a problem getting a prompt resolution to our issues, and I love that they speak English instead of tech!
Vacanti Shattuck Attorneys
Ashlie Case-Sletvold Attorney
I’ve never had a problem getting the help I needed in a timeframe that is convenient for me. It is very nice that it is not an interruption to my workday. I mean it is so easy, you submit your ticket, somebody jumps on and does what needs to be done.
The Chandra Law Firm
Suzy Webb Paralegal
The communication level with their team is great.
Vacanti Shattuck Attorneys
Stuart M. Horwitz Principal
Why You Must Switch your law firm to Macs and Why GlobalMac IT is The Support Partner You Need
For eight years we struggled with PCs and PC service providers. The equipment kept costing more and more and the service providers we used kept going out of business. Every problem was a “crisis” that required hours, if not days, to fix, and that’s when were able to reach the service provider at all. Quite often they would say they would be available in about 72 hours, as if it was okay for us to be down that long. Proactivity was a pipe dream and I was spending a lot my own time, every day, trying to fix issues, instead of running my law firm.
The Apple Business Team in Cupertino connected us with GlobalMac IT when I was ready to migrate over. Within 30 days everyone was acclimated to the change, and things were much simpler. Tasks that took a lot of time on a PC took substantially less on the Mac. Large problems are now almost unheard of and when we do have issues or need support, GlobalMac IT is always there. Many times, support tickets are fixed the same day. No longer do we feel like we are imposing on their time like our previous IT providers; instead they continue to tell us that they are here to help us and make us more productive.
Looking back 2 years later, we cannot imagine going back to PCs or leaving GlobalMac IT. It has been one of the best decisions we made as a company.
Horwitz & Damicone
Robert Hajek Attorney at Law
By converting my law firm from Windows to Macs, what GlobalMac IT has done for my ability to live my life and law practice, has been remarkable.
In January 2010, I decided to convert my law offices from PC’s to Apple and to become a “paperless” firm. My firm has offices in several states, and I met Tom while working in my California office. Even though there are plenty of Apple consultants in Minneapolis, I was so impressed with Tom’s skills and abilities that I flew him to my Minneapolis offices for a week to do the conversion with my entire staff.
In the following months, Tom worked efficiently with my staff to train them and correct any problems that were encountered. People acclimated to PC’s are often resistant to converting to Mac, but Tom worked with my staff for what seemed like an effortless and seamless transition. GlobalMac IT has been very responsive to any questions or concerns any of us have had. The bottom line is that GlobalMac IT is the most competent Apple Consulting firm I have ever worked with, and I highly recommend his services to all Mac-based law firms.
Update in 2013: “Without you, I would be back in the Stone Age”
By converting my law firm from Windows to Macs, what GlobalMac IT has done for my ability to live my life and law practice, has been remarkable. For instance, I am in Paris and my secretary is up in her cabin in the middle of nowhere. She is tethered to an iPhone, and my partner is home with a sick kid in Minneapolis. Yet, we are doing business at a high level; it is instantaneous.
The setup and tools have to work to remain productive. This does a few things for me:
- It provides good employees; because you have to trust the people you are dealing with.
- You need to be able to monitor what they are doing, and the tools you have implemented for us lets us see in real time what is being accomplished.
- The employees appreciate that they do not have to be tethered to the office if they get sick, or if it is raining or snowing. The work goes on, which is critical.
That is what the services of GlobalMac IT have allowed my business to do, without that I would be back in the Stone Age. I literally could not function the way I do without what you have done for our law firm.
Hajek & Beauclaire LLC
Del Mar, CA
Kimberly Lee Attorney
GlobalMac IT offers solutions which improve our processes and procedures for our law practice, making our entire staff more productive, as opposed to just fixing the initial problem.
I can’t say enough about the prompt response GlobalMac IT continues to provide us in regards to our IT related issues. Their business model allows them to take a proactive approach, suggesting solutions which improve our processes and procedures for our law practice, making our entire staff more productive, as opposed to just fixing the initial problem.
When we first started transitioning to their services, several of our team members had dealt with repeating issues which our previous IT provider was unable to resolve. The GlobalMac IT team was patient, thorough, and successfully resolved all of the major problems we had been dealing with for a long time. I also did not have to worry about being charged for each individual support call because we have a truly all-inclusive support plan that encompasses anything IT related!
Desert Law Group
Indian Wells, CA
Bruce Bickel Professional Fiduciary
They know how my business works!
The team at GlobalMac IT doesn’t only fix problems; they look for solutions that transcend a simple fix. They know how my business works, and they make alternative suggestions that help improve the efficiency of my office. They were quick to suggest security measures that I had not even considered,
and then suggested how I could promote these security measures to my clients and prospective clients as a way of distinguishing myself from my competitors. We are no longer intimidated by our own technology. With GlobalMac IT, we don’t need to know all the ins and outs of technology, we can focus on what we do best, while they take care of all our IT needs!
Bickel Fiduciary Group
Andrew Winghart Attorney at Law
Why didn’t I hire them sooner?
Ever since GlobalMac IT took over my firm’s IT needs, I have saved more time, frustration, and dollars than I thought possible. From the start, they have been on top of my IT needs and have gone out of their way in working with my firm to optimize my use of technology to improve my law practice. My only regret is that I did not hire them sooner – they could have stopped some of my technology bad habits and saved me even more.
Winghart Law Group
Redwood City, CA
Deb Benson Paralegal
I was just so amazed by their brilliance & efficiency, and very thankful for their timely support.
Well what can I say about GlobalMac IT… I’ve nicknamed their staff the “Cape Men” because they are like that superhero that flies in when you need him. Actually, after Tom helped me out of a mess one day, I was teasing him about the “Iron Man” theme song and he morphed it into “I am Apple Man” and then the whole super hero theme began.
I was so amazed by their brilliance and efficiency, and very thankful for their timely support. I am a contract paralegal working in a variety of practice areas. For 20+ years I was a die hard “PC” person, and I can’t believe I’m saying this, but Tom has converted me to “Mac.” I always thought of a Mac as some type of a graphic arts computer and not a word processing work horse that is necessary for legal work – I was wrong. It’s been a step-by-step process, yet smooth transition, with Tom’s guidance and support, and now I just love it, and would not want to go back to a PC.
My office is paperless and the Mac makes that incredibly possible. With the flexibility of dragging and dropping any and all information at ease, it allows for epic efficiency. With GlobalMac IT’s gentle insistence, I am now starting to use Daylite and Billings Pro to their potential. Using projects and the timer in Billings Pro is doubling my billings. Unlike in the past, all those little e-mails, quick calls, and file management projects are now being billed appropriately to the client.
Hajek & Beauclaire
Del Mar, CA
Alexandra Lester Legal Assistant
GlobalMac IT took our firm to the next level.
If we have even the smallest of technical headaches, we can go directly to an IT professional to get the problem solved quickly and efficiently. In our busy practice, we simply cannot spend valuable work time dealing with IT issues. The owner previously spent 10+ hours per month attempting to take care of IT, which would take him away from either more important work, or his family. GlobalMac IT has made it possible for our office to improve productivity, minimize downtime and improve our network stability, which has taken our business to the next level.
They are always professional, resourceful, punctual and highly skilled at identifying and resolving our IT requests, so it is easy to say our office has and continues to benefit tremendously from the services GlobalMac IT provides.
Horwitz & Damicone
Suzanne Zaranko Senior Paralegal and Office Manager
Lost at sea without GlobalMac IT!
You guys are the best! I can’t even imagine what I would do if I didn’t have GlobalMac to depend on!
The Chandra Law Firm, LLC
Subodh Chandra Attorney at Law
The entire team has a very strong, positive attitude.
GlobalMac IT’s services are invaluable. The entire team has a very strong, positive attitude and a desire to provide value with their can-do mentality.
Chandra Law Firm
Mark T. Bradshaw San Diego, CA
Best IT dollars I have ever spent!
As a new Mac user it was with great pleasure that I discovered Tom and GlobalMac IT. Over the years I have encountered numerous IT professionals but none came close to GlobalMac IT. Their efficient, prompt and highly proficient skills diagnosed and remedied several issues in a short period of time. Furthermore, Tom analyzed how I use my Mac and then made recommendations to improve my productivity. The best IT dollars I have ever spent.